all vehicles · every Fusion year · method

Ford Fusion 2020

Safety complaints filed by owners in the first three years, per 1,000 sold.

0.28 per 1,000

better than this nameplate’s own median · from 39 complaints filed in the first three years, of 234 ever. 95% lower bound 0.19.

Against its own model years

The model year carries far more information than the badge, so this is the comparison that matters.

Model year	Per 1,000	Complaints
2008	0.16	23
2009	0.20	33
2010	2.79	558
2011	2.38	557
2012	1.72	421
2013	1.04	278
2014	0.65	195
2015	0.46	139
2016	0.89	252
2017	0.80	190
2018	0.22	42
2019	0.31	52
2020	0.28	39

What owners describe

Phrases over-represented in these complaints compared with the same component on every other vehicle. Counts are complaints containing the phrase.

Electrical System 80 complaints

repair yet	21	26%
tool confirms	21	26%
confirms	21	26%
confirms parts	20	25%
experienced tool	18	23%
yet exceeded	18	23%

Power Train 67 complaints

flex plate	19	29%
flex	19	29%
plate	19	29%
rattling	15	23%
sound coming	11	17%

Engine 57 complaints

plate	15	27%
flex plate	14	25%
flex	14	25%

When it breaks

23% of reported failures happened before 30,000 miles (median 67,343 miles, from 66 complaints that recorded one).

Failures arrive late and spread out, which looks like wear. Service history matters more than model year here.

What NHTSA did

1 investigation covering this model year, 1 of which list a recall campaign.

Pedestrian alert sounds

What owners and forums say

Not built yet. This panel is meant to carry community sentiment beside the filed-complaint data, so the two can be compared. Showing something weaker here would defeat its purpose.

Check this yourself

Example records behind this page:

11291162 · 11326238 · 11328319 · 11352598 · 11359886 · 11383303

Limits of this figure. It counts safety complaints filed with the federal government, which is a floor on failures and not a census: problems that only cost money are under-reported. Complaint rates also reflect how likely a brand’s owners are to file, which cannot be separated from how often the car fails. Sales are calendar-year and the denominator for this nameplate is automated checks only, not verified against an external source.