all vehicles · every Fusion year · method

Ford Fusion 2018

Safety complaints filed by owners in the first three years, per 1,000 sold.

0.22 per 1,000

better than this nameplate’s own median · from 42 complaints filed in the first three years, of 508 ever. 95% lower bound 0.15.

Against its own model years

The model year carries far more information than the badge, so this is the comparison that matters.

Model year	Per 1,000	Complaints
2008	0.16	23
2009	0.20	33
2010	2.79	558
2011	2.38	557
2012	1.72	421
2013	1.04	278
2014	0.65	195
2015	0.46	139
2016	0.89	252
2017	0.80	190
2018	0.22	42
2019	0.31	52
2020	0.28	39

What owners describe

Phrases over-represented in these complaints compared with the same component on every other vehicle. Counts are complaints containing the phrase.

Engine 210 complaints

coolant	140	67%
intrusion	67	32%
coolant intrusion	65	31%
ecoboost	35	17%
intrusion cylinder	22	11%
satisfaction	19	9%

Power Train 119 complaints

bushing	28	23%
cable	23	19%
hotline	20	16%
cable bushing	17	14%
shifter cable	15	12%
fusions	10	8%

Engine And Engine Cooling 91 complaints

coolant	75	81%
intrusion	48	52%
coolant intrusion	47	51%
satisfaction program	21	23%
satisfaction	21	23%
determined coolant	21	23%

When it breaks

10% of reported failures happened before 30,000 miles (median 89,000 miles, from 219 complaints that recorded one).

Failures arrive late and spread out, which looks like wear. Service history matters more than model year here.

What NHTSA did

2 investigations covering this model year, 2 of which list a recall campaign.

Front Brake Jounce Hose Failures

What owners and forums say

Not built yet. This panel is meant to carry community sentiment beside the filed-complaint data, so the two can be compared. Showing something weaker here would defeat its purpose.

Check this yourself

Example records behind this page:

10966363 · 11076194 · 11079519 · 11081229 · 11083746 · 11085081

Limits of this figure. It counts safety complaints filed with the federal government, which is a floor on failures and not a census: problems that only cost money are under-reported. Complaint rates also reflect how likely a brand’s owners are to file, which cannot be separated from how often the car fails. Sales are calendar-year and the denominator for this nameplate is automated checks only, not verified against an external source.