Phrases over-represented in these complaints compared with the same component on every other vehicle. Counts are complaints containing the phrase.
Power Train 113 complaints
pump
29
26%
van
23
21%
transmission pump
20
18%
lost power
12
11%
included
12
11%
pressure
11
10%
Seats 80 complaints
headrest
58
72%
deployed
37
46%
active
19
24%
side headrest
16
20%
exploded
15
19%
active head
13
17%
Engine 63 complaints
van
10
16%
When it breaks
15% of reported failures happened before 30,000 miles (median 69,000 miles, from 228 complaints that recorded one).
Failures arrive late and spread out, which looks like wear. Service history matters more than model year here.
What NHTSA did
1 investigation covering this model year, 0 of which list a recall campaign.
Active Head Rest Inadvertent Deployment
What owners and forums say
Not built yet. This panel is meant to carry community sentiment beside the filed-complaint data, so the two can be compared. Showing something weaker here would defeat its purpose.
Limits of this figure. It counts safety complaints filed with the federal government, which is a floor on failures and not a census: problems that only cost money are under-reported. Complaint rates also reflect how likely a brand’s owners are to file, which cannot be separated from how often the car fails. Sales are calendar-year and the denominator for this nameplate is automated checks only, not verified against an external source.