Phrases over-represented in these complaints compared with the same component on every other vehicle. Counts are complaints containing the phrase.
Electrical System 215 complaints
unavailable exceeded
35
16%
van
34
16%
sliding
25
12%
part needed
25
12%
sliding door
22
10%
needed repair
21
10%
Engine 151 complaints
housing
34
23%
van
34
23%
filter
34
23%
oil filter
31
21%
filter housing
24
16%
cooler
13
9%
Seats 94 complaints
headrest
72
75%
active
23
24%
exploded
21
22%
active headrest
13
14%
piece
12
13%
headrest exploded
11
12%
When it breaks
18% of reported failures happened before 30,000 miles (median 67,000 miles, from 390 complaints that recorded one).
Failures arrive late and spread out, which looks like wear. Service history matters more than model year here.
What NHTSA did
3 investigations covering this model year, 0 of which list a recall campaign. Owners had filed 169 complaints about this component over roughly 69 months before an investigation opened.
Totally Integrated Power Module Failure
What owners and forums say
Not built yet. This panel is meant to carry community sentiment beside the filed-complaint data, so the two can be compared. Showing something weaker here would defeat its purpose.
Limits of this figure. It counts safety complaints filed with the federal government, which is a floor on failures and not a census: problems that only cost money are under-reported. Complaint rates also reflect how likely a brand’s owners are to file, which cannot be separated from how often the car fails. Sales are calendar-year and the denominator for this nameplate is automated checks only, not verified against an external source.