Phrases over-represented in these complaints compared with the same component on every other vehicle. Counts are complaints containing the phrase.
Electrical System 977 complaints
bags
321
33%
air bags
320
33%
bags electrical
282
29%
campaign air
281
29%
unavailable exceeded
249
25%
repair unavailable
248
25%
Engine 302 complaints
steering
108
36%
van
76
25%
power steering
71
24%
key
46
15%
shuts
37
12%
engine shut
34
11%
Air Bags 269 complaints
air bags
242
89%
campaign
227
84%
electrical
223
82%
system
222
82%
electrical system
221
82%
bags electrical
199
74%
When it breaks
14% of reported failures happened before 30,000 miles (median 74,123 miles, from 1068 complaints that recorded one).
Failures arrive late and spread out, which looks like wear. Service history matters more than model year here.
What NHTSA did
2 investigations covering this model year, 1 of which list a recall campaign. Owners had filed 46 complaints about this component over roughly 39 months before an investigation opened.
Totally Integrated Power Module Failure
What owners and forums say
Not built yet. This panel is meant to carry community sentiment beside the filed-complaint data, so the two can be compared. Showing something weaker here would defeat its purpose.
Limits of this figure. It counts safety complaints filed with the federal government, which is a floor on failures and not a census: problems that only cost money are under-reported. Complaint rates also reflect how likely a brand’s owners are to file, which cannot be separated from how often the car fails. Sales are calendar-year and the denominator for this nameplate is automated checks only, not verified against an external source.