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2020 Jeep Gladiator

For every car sold, owners filed more complaints about the 2020 Gladiator than about the typical Gladiator year: 1.9 times as many. Among the 4 Gladiator years with enough complaints to compare, owners filed the fewest about the 2023 (0.59 per 1,000 sold) and the most about this one, the 2020 (3.64).

Safety complaints filed by owners in the first three years, per 1,000 sold.

3.64 per 1,000

1.9 times this nameplate’s own median

Counted from 214 complaints filed in the first three years, of 485 ever. 95% lower bound 3.15. Not counted: 1 complaint that reported only that a recall repair was unavailable, not a failure.

Every Gladiator model yearComplaints per 1,000 sold, first three years
This yearOther yearsTypical year, 1.91

Against its own model years

The model year carries far more information than the badge, so this is the comparison that matters. The bar is how many complaints each rate rests on.

Model yearPer 1,000Complaints
20203.64214
20211.91160
20220.7059
20230.5939

Issues owners of the 2020 Gladiator report

Phrases over-represented in these complaints compared with the same component on every other vehicle. Counts are complaints containing the phrase.

Electrical System 183 complaints

instrument11462%
cluster9150%
instrument cluster5832%
blank4323%
panel cluster2212%
however included1910%

Steering 182 complaints

play4123%
constant3419%
wanders3218%
steering box2313%
wandering179%
wander179%

When it breaks

76% of reported failures happened before 30,000 miles (median 3,000 miles, from 212 complaints that recorded one).

Failures cluster early, which is the signature of how the car was built rather than of wear. A low-mileage example has not yet passed the risk window.

What NHTSA did

1 investigation covering this model year, 0 of which list a recall campaign. Owners had filed 130 complaints about this component over roughly 45 months before an investigation opened.

Instrument Panel Cluster (IPC) Failure

Questions buyers ask about the 2020 Jeep Gladiator

Is 2020 a good year or a bad year for the Gladiator?

For every car sold, owners filed more complaints about the 2020 Gladiator than about the typical Gladiator year: 1.9 times as many. Among the 4 Gladiator years with enough complaints to compare, owners filed the fewest about the 2023 (0.59 per 1,000 sold) and the most about this one, the 2020 (3.64). The typical year is the median across its model years.

What problems does the 2020 Gladiator have?

The parts owners named most often in complaints filed to date: Electrical System (183), Steering (182), Power Train (55). The phrases they used are listed above.

Is the 2020 Gladiator reliable?

Complaint records cannot settle that on their own. They count safety problems owners chose to report to the federal government, not every repair. What they do show is how this year compares with the other Gladiator years: for every car sold, owners filed more complaints about the 2020 Gladiator than about the typical Gladiator year: 1.9 times as many.

Which Gladiator year has the fewest complaints?

Among years with enough complaints to compare, the 2023, at 0.59 per 1,000 sold. Every Gladiator year, ranked.

What the used-car guides say

No guide we read covers the Gladiator.

Check this yourself

Example records behind this page, each on NHTSA’s own site:

Limits of this figure. It counts safety complaints filed with the federal government, which is a floor on failures and not a census: problems that only cost money are under-reported. Complaint rates also reflect how likely a brand’s owners are to file, which cannot be separated from how often the car fails. Sales are calendar-year and the denominator for this nameplate is taken year by year from published US sales figures, each one quoted from a named source.