all vehicles · every Journey year · method

Dodge Journey 2013

Safety complaints filed by owners in the first three years, per 1,000 sold.

0.81 per 1,000

1.0 times this nameplate’s own median · from 66 complaints filed in the first three years, of 352 ever. 95% lower bound 0.61.

Against its own model years

The model year carries far more information than the badge, so this is the comparison that matters.

Model year	Per 1,000	Complaints
2009	6.76	341
2010	2.79	143
2011	0.81	42
2012	0.89	60
2013	0.81	66
2014	1.66	147
2015	1.30	131
2016	0.75	81
2017	0.76	75
2018	0.81	74
2019	0.18	15
2020	0.09	5

What owners describe

Phrases over-represented in these complaints compared with the same component on every other vehicle. Counts are complaints containing the phrase.

Service Brakes 74 complaints

stability control	35	47%
stability	35	47%
electronic stability	34	45%
control service	32	43%
campaign electronic	28	38%
parts distribution	17	23%

Electrical System 73 complaints

battery	36	49%
alternator	14	20%
lot	11	16%

Engine 72 complaints

unavailable	18	25%
exceeded reasonable	16	23%
reasonable amount	16	23%
unavailable exceeded	15	21%
repair unavailable	15	21%
amount recall	15	21%

When it breaks

14% of reported failures happened before 30,000 miles (median 72,000 miles, from 235 complaints that recorded one).

Failures arrive late and spread out, which looks like wear. Service history matters more than model year here.

What NHTSA did

2 investigations covering this model year, 0 of which list a recall campaign.

Vehicle entrapment

What owners and forums say

Not built yet. This panel is meant to carry community sentiment beside the filed-complaint data, so the two can be compared. Showing something weaker here would defeat its purpose.

Check this yourself

Example records behind this page:

10512866 · 10554426 · 10556104 · 10559277 · 10564357 · 10564671

Limits of this figure. It counts safety complaints filed with the federal government, which is a floor on failures and not a census: problems that only cost money are under-reported. Complaint rates also reflect how likely a brand’s owners are to file, which cannot be separated from how often the car fails. Sales are calendar-year and the denominator for this nameplate is automated checks only, not verified against an external source.