Too few owners filed complaints about the 2016 SRX in its first three years to say whether it is a better or a worse year than the others. Among the 4 SRX years with enough complaints to compare, owners filed the fewest about the 2011 (0.50 per 1,000 sold) and the most about the 2013 (0.81).
Safety complaints filed by owners in the first three years, per 1,000 sold.
too few complaints to rank against its other years
Counted from 18 complaints filed in the first three years, of 168 ever. 95% lower bound 0.21.
The model year carries far more information than the badge, so this is the comparison that matters. The bar is how many complaints each rate rests on.
| Model year | Per 1,000 | Complaints | |
|---|---|---|---|
| 2008 | 0.93 | 15 | |
| 2009 | 0.33 | 6 | |
| 2010 | 0.80 | 41 | |
| 2011 | 0.50 | 27 | |
| 2012 | 0.59 | 34 | |
| 2013 | 0.81 | 46 | |
| 2014 | 0.34 | 19 | |
| 2015 | 0.29 | 18 | |
| 2016 | 0.40 | 18 |
Phrases over-represented in these complaints compared with the same component on every other vehicle. Counts are complaints containing the phrase.
| dim | 64 | 65% | |
| are dim | 29 | 30% | |
| roadway | 13 | 13% | |
| unsafe night | 11 | 11% | |
| extremely dim | 11 | 11% | |
| headlights dim | 11 | 11% |
Failures arrive late and spread out, which looks like wear. Service history matters more than model year here.
That is not a clean bill of health, and not a criticism of the agency: investigations open for many reasons and complaint volume is only one of them.
Too few owners filed complaints about the 2016 SRX in its first three years to say whether it is a better or a worse year than the others. Among the 4 SRX years with enough complaints to compare, owners filed the fewest about the 2011 (0.50 per 1,000 sold) and the most about the 2013 (0.81). The typical year is the median across its model years.
The parts owners named most often in complaints filed to date: Exterior Lighting (98), Unknown Or Other (23), Suspension (16). The phrases they used are listed above.
Complaint records cannot settle that on their own. They count safety problems owners chose to report to the federal government, not every repair. What they do show is how this year compares with the other SRX years: too few owners filed complaints about the 2016 SRX in its first three years to say whether it is a better or a worse year than the others.
Among years with enough complaints to compare, the 2011, at 0.50 per 1,000 sold. Every SRX year, ranked.
No guide we read covers the SRX.
Example records behind this page, each on NHTSA’s own site: