2013 Cadillac SRX

Name: 2013 Cadillac SRX owner-filed safety complaints per 1,000 sold
Creator: YearsTell

For every car sold, owners filed more complaints about the 2013 SRX than about the typical SRX year: 1.6 times as many. Among the 4 SRX years with enough complaints to compare, owners filed the fewest about the 2011 (0.50 per 1,000 sold) and the most about this one, the 2013 (0.81).

Safety complaints filed by owners in the first three years, per 1,000 sold.

0.81 per 1,000

1.6 times this nameplate’s own median

Counted from 46 complaints filed in the first three years, of 392 ever. 95% lower bound 0.57.

Every SRX model yearComplaints per 1,000 sold, first three years

This yearOther yearsToo few complaints to rankTypical year, 0.50

Against its own model years

The model year carries far more information than the badge, so this is the comparison that matters. The bar is how many complaints each rate rests on.

Model year	Per 1,000	Complaints
2008	0.93	15
2009	0.33	6
2010	0.80	41
2011	0.50	27
2012	0.59	34
2013	0.81	46
2014	0.34	19
2015	0.29	18
2016	0.40	18

Issues owners of the 2013 SRX report

Phrases over-represented in these complaints compared with the same component on every other vehicle. Counts are complaints containing the phrase.

Exterior Lighting 217 complaints

dim	135	62%
are dim	56	26%
see night	26	12%
class	22	10%
beams are	22	10%
class action	21	10%

Electrical System 52 complaints

cue	21	40%
screen	18	35%
radio	12	23%
cannot	11	21%

When it breaks

22% of reported failures happened before 30,000 miles (median 60,000 miles, from 241 complaints that recorded one).

Failures arrive late and spread out, which looks like wear. Service history matters more than model year here.

What NHTSA did

1 investigation covering this model year, 1 of which list a recall campaign.

Rear Toe Link Adjuster Separation

Questions buyers ask about the 2013 Cadillac SRX

Is 2013 a good year or a bad year for the SRX?

What problems does the 2013 SRX have?

The parts owners named most often in complaints filed to date: Exterior Lighting (217), Electrical System (52), Unknown Or Other (37). The phrases they used are listed above.

Is the 2013 SRX reliable?

Complaint records cannot settle that on their own. They count safety problems owners chose to report to the federal government, not every repair. What they do show is how this year compares with the other SRX years: for every car sold, owners filed more complaints about the 2013 SRX than about the typical SRX year: 1.6 times as many.

Which SRX year has the fewest complaints?

Among years with enough complaints to compare, the 2011, at 0.50 per 1,000 sold. Every SRX year, ranked.

What the used-car guides say

No guide we read covers the SRX.

Check this yourself

Example records behind this page, each on NHTSA’s own site:

Limits of this figure. It counts safety complaints filed with the federal government, which is a floor on failures and not a census: problems that only cost money are under-reported. Complaint rates also reflect how likely a brand’s owners are to file, which cannot be separated from how often the car fails. Sales are calendar-year and the denominator for this nameplate is checked by hand against its source table, not against an outside figure.