YearsTell

all vehicles · every Flex year · method

Ford Flex 2011

Safety complaints filed by owners in the first three years, per 1,000 sold.

0.62 per 1,000

1.0 times this nameplate’s own median · from 19 complaints filed in the first three years, of 143 ever. 95% lower bound 0.34.

Against its own model years

The model year carries far more information than the badge, so this is the comparison that matters.

Model yearPer 1,000Complaints
20091.1645
20100.6925
20110.6219
20120.4312
20133.4092
20141.2531
20151.0122
20160.439
20170.133
20180.6113
20190.317

What owners describe

Phrases over-represented in these complaints compared with the same component on every other vehicle. Counts are complaints containing the phrase.

Steering 57 complaints

power steering4070%
included1527%
campaign steering1222%

When it breaks

19% of reported failures happened before 30,000 miles (median 73,500 miles, from 117 complaints that recorded one).

Failures arrive late and spread out, which looks like wear. Service history matters more than model year here.

What NHTSA did

No NHTSA investigation covers this model year.

That is not a clean bill of health, and not a criticism of the agency: investigations open for many reasons and complaint volume is only one of them.

What owners and forums say

Not built yet. This panel is meant to carry community sentiment beside the filed-complaint data, so the two can be compared. Showing something weaker here would defeat its purpose.

Check this yourself

Example records behind this page:

10362759 · 10379252 · 10393125 · 10395999 · 10402075 · 10413738

Limits of this figure. It counts safety complaints filed with the federal government, which is a floor on failures and not a census: problems that only cost money are under-reported. Complaint rates also reflect how likely a brand’s owners are to file, which cannot be separated from how often the car fails. Sales are calendar-year and the denominator for this nameplate is automated checks only, not verified against an external source.