For every car sold, owners filed about as many complaints about the 2009 Sienna as about the typical Sienna year. Among the 12 Sienna years with enough complaints to compare, owners filed the fewest about the 2014 (0.25 per 1,000 sold) and the most about the 2011 (1.30).
Safety complaints filed by owners in the first three years, per 1,000 sold.
0.9 times this nameplate’s own median
Counted from 31 complaints filed in the first three years, of 207 ever. 95% lower bound 0.20.
The model year carries far more information than the badge, so this is the comparison that matters. The bar is how many complaints each rate rests on.
| Model year | Per 1,000 | Complaints | |
|---|---|---|---|
| 2008 | 0.74 | 86 | |
| 2009 | 0.31 | 31 | |
| 2010 | 0.50 | 46 | |
| 2011 | 1.30 | 136 | |
| 2012 | 0.34 | 39 | |
| 2013 | 0.29 | 34 | |
| 2014 | 0.25 | 31 | |
| 2015 | 0.66 | 86 | |
| 2016 | 0.32 | 42 | |
| 2017 | 0.53 | 64 | |
| 2018 | 0.33 | 33 | |
| 2019 | 0.22 | 18 | |
| 2020 | 0.27 | 16 | |
| 2021 | 0.08 | 9 | |
| 2022 | 0.03 | 3 | |
| 2023 | 0.76 | 52 |
Phrases over-represented in these complaints compared with the same component on every other vehicle. Counts are complaints containing the phrase.
| sliding | 56 | 58% | |
| cable | 43 | 44% | |
| snapped | 31 | 32% | |
| door cable | 28 | 29% | |
| cable snapped | 19 | 20% |
Failures arrive late and spread out, which looks like wear. Service history matters more than model year here.
That is not a clean bill of health, and not a criticism of the agency: investigations open for many reasons and complaint volume is only one of them.
For every car sold, owners filed about as many complaints about the 2009 Sienna as about the typical Sienna year. Among the 12 Sienna years with enough complaints to compare, owners filed the fewest about the 2014 (0.25 per 1,000 sold) and the most about the 2011 (1.30). The typical year is the median across its model years.
The parts owners named most often in complaints filed to date: Structure (97), Unknown Or Other (37), Electrical System (28). The phrases they used are listed above.
Complaint records cannot settle that on their own. They count safety problems owners chose to report to the federal government, not every repair. What they do show is how this year compares with the other Sienna years: for every car sold, owners filed about as many complaints about the 2009 Sienna as about the typical Sienna year.
Among years with enough complaints to compare, the 2014, at 0.25 per 1,000 sold. Every Sienna year, ranked.
No guide we read covers the Sienna.
Example records behind this page, each on NHTSA’s own site: