For every car sold, owners filed about as many complaints about the 2017 Trax as about the typical Trax year. Among the 6 Trax years with enough complaints to compare, owners filed the fewest about the 2020 (0.22 per 1,000 sold) and the most about the 2019 (0.54).
Safety complaints filed by owners in the first three years, per 1,000 sold.
1.1 times this nameplate’s own median
Counted from 39 complaints filed in the first three years, of 114 ever. 95% lower bound 0.34.
The model year carries far more information than the badge, so this is the comparison that matters. The bar is how many complaints each rate rests on.
| Model year | Per 1,000 | Complaints | |
|---|---|---|---|
| 2015 | 0.49 | 31 | |
| 2016 | 0.37 | 26 | |
| 2017 | 0.49 | 39 | |
| 2018 | 0.44 | 37 | |
| 2019 | 0.54 | 56 | |
| 2020 | 0.22 | 25 | |
| 2021 | 0.09 | 7 |
No phrase appears often enough in these complaints to describe them reliably.
No clear early or late pattern.
That is not a clean bill of health, and not a criticism of the agency: investigations open for many reasons and complaint volume is only one of them.
For every car sold, owners filed about as many complaints about the 2017 Trax as about the typical Trax year. Among the 6 Trax years with enough complaints to compare, owners filed the fewest about the 2020 (0.22 per 1,000 sold) and the most about the 2019 (0.54). The typical year is the median across its model years.
The parts owners named most often in complaints filed to date: Engine (44), Electrical System (25), Unknown Or Other (22).
Complaint records cannot settle that on their own. They count safety problems owners chose to report to the federal government, not every repair. What they do show is how this year compares with the other Trax years: for every car sold, owners filed about as many complaints about the 2017 Trax as about the typical Trax year.
Among years with enough complaints to compare, the 2020, at 0.22 per 1,000 sold. Every Trax year, ranked.
No guide we read covers the Trax.
Example records behind this page, each on NHTSA’s own site: