Too few owners filed complaints about the 2016 Impala in its first three years to say whether it is a better or a worse year than the others. Among the 10 Impala years with enough complaints to compare, owners filed the fewest about the 2010 (0.18 per 1,000 sold) and the most about the 2014 (0.88).
Safety complaints filed by owners in the first three years, per 1,000 sold.
too few complaints to rank against its other years
Counted from 23 complaints filed in the first three years, of 111 ever. 95% lower bound 0.13.
The model year carries far more information than the badge, so this is the comparison that matters. The bar is how many complaints each rate rests on.
| Model year | Per 1,000 | Complaints | |
|---|---|---|---|
| 2008 | 0.37 | 99 | |
| 2009 | 0.34 | 73 | |
| 2010 | 0.18 | 31 | |
| 2011 | 0.79 | 135 | |
| 2012 | 0.46 | 79 | |
| 2013 | 0.44 | 72 | |
| 2014 | 0.88 | 130 | |
| 2015 | 0.41 | 53 | |
| 2016 | 0.22 | 23 | |
| 2017 | 0.52 | 45 | |
| 2018 | 0.42 | 28 | |
| 2019 | 0.28 | 14 |
No phrase appears often enough in these complaints to describe them reliably.
Failures arrive late and spread out, which looks like wear. Service history matters more than model year here.
That is not a clean bill of health, and not a criticism of the agency: investigations open for many reasons and complaint volume is only one of them.
Too few owners filed complaints about the 2016 Impala in its first three years to say whether it is a better or a worse year than the others. Among the 10 Impala years with enough complaints to compare, owners filed the fewest about the 2010 (0.18 per 1,000 sold) and the most about the 2014 (0.88). The typical year is the median across its model years.
The parts owners named most often in complaints filed to date: Electrical System (30), Unknown Or Other (22), Engine (21).
Complaint records cannot settle that on their own. They count safety problems owners chose to report to the federal government, not every repair. What they do show is how this year compares with the other Impala years: too few owners filed complaints about the 2016 Impala in its first three years to say whether it is a better or a worse year than the others.
Among years with enough complaints to compare, the 2010, at 0.18 per 1,000 sold. Every Impala year, ranked.
No guide we read covers the Impala.
Example records behind this page, each on NHTSA’s own site: